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Webinar Sessions GoTo Training - Coggle Diagram
Webinar Sessions GoTo Training
Help Customer
FAQ's
- example if you cannot connect - what to do - check internet connection
Please see attached and prepare accordingly
Requirements document - secure internet connection etc.
Create "
how to login to the webinar sessions
" - send to clients beforehand to test if they are able to connect :star:
Add disclaimer/restrictions
If client has internet issues - reschedule another session
Cant hold up sessions for client internet struggle
Must have own PC and
email address (personal or company)
for assessments etc.
Restriction for late coming - 1 hour afterwards and link expire - cant join sessions 2/3 hours afterwards and expect to catch up
Common issues identified with solutions
Feedback
Add evaluations to sessions
Example - feedback on training
Where did you struggle and would require more support - this gives us indication of what clients will call through for
Suggestions/comments
SOP
Create SOP for webinar sessions to include process/cancellations/requirements etc.
Additional trainer when Busi is unavailable
Sell SAP in sessions - see who signs up for additional training material - send sign-up form - explain benefits (licenses remaining 1000)
Who is the back up person - when class start