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TOPIC 9 : QUALITY, Decision Making based on measurements., Performance,…
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Performance
Performance is about the evaluation of product or service performance with respect to certain specific function.
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Conformance
The ability of the product to adhere to those design specification and subsequently be an acceptable product.
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9.3.2 Benchmarking
- Process involves identifying the best practice and approaches by comparing productivity in specific areas within one's own organization with that of other organizations, both inside and outside the industry.
-Quality the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
-TQM management system that is intergral to an organization's strategy and aimed at continually improving product and service quality, so as to achieve high levels of customer satisfaction and build strong customer loyalty.
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