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Interpersonal and organizational communication - Coggle Diagram
Interpersonal and organizational communication
The nature and function of communication
Communication
types
Organizational communication
patterns, networks, and systems of communication within an organization
Interpersonal communication
Communication between two or more people
what
The transfer and understanding of meaning
Methods
Communication process
Noise
Any disturbances that interfere with the transmission, receipt, or feedback or a message
Nonverbal communication
Communication transmitted without words
Verbal intonation
An emphasis given to words or phrases that conveys meaning
Effective
formal versus informal
Formal communication
Communication that takes place within prescribed organisational work arrangements
Informal communication
Communication that is not defined by the organisation's structural hierarchy
Direction of flow
upward communication
Communication that flows upward from employees to managers
lateral communication
Communication that takes place among any employees on the same organisational level
downward
Communication that flows downward from a manager the employees
diagonal communication
Communication that cuts across work areas and organizational levels
networks
Grapevine
The informal organisational communication network
Barriers
overcome
simplify language
listen actively
Active listening
Listening for full meaning without making premature judgments or interpretations
use feedback
constrain emotions
watch nonverbal cues
types
cognitive
Information overload
When information exceeds our processing capacity
Filtering
The deliberate manipulation of information to make it appear more favourable to the receiver
emotions
sociocultural
Jargon
Specialized terminology or technical language that members of a group use to communicate among themselves
national culture
In the internet and social media age
24/7 Work environment
Working from anywhere
Social media
Balancing the pluses and minuses
Chossing the right media
Better communicator
sharpening your persuasion skills
sharpening your writing skills
sharpening your speaking skills
sharpening your reading skills