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QUALITY, :star:The totally of features and characteristics of a product or…
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:star:The totally of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
:star:Management system that is integral to an organization's strategy and aimed at continually improving product and service quality, so as achieve high levels of customer satisfaction and build strong customer loyalty
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:star:The ability of the product to adhere to those design specifications and subsequently be an acceptable product
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:star:Also known as the fish bone diagram or the Ishikawa diagram. The purpose of this diagram is to relate causes and effects. 'Effect' could refer to a problem to be resolved, an opportunity to be grasped or a result to be achieved
:star:Process involves identifying the best practices and approaches by comparing productivity in specific areas within one's own organization with that of other organizations, both inside and outside the industry