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Recap, D149/150, Link Title - Coggle Diagram

- - - - D86 needed
  - - - if a customer has been billed to estimate for over a year
  - - - always check the flows d149/d150
- - - - keep an eye on these yourselves
- - - - Who is the mop?
        
        SMS
        
        Call/ Email
        
        AES/OES
        
        Google sheet
        
        HYDE
        
        Ask metering specialist to change
- - - - Siteworks Jobs:
        
        Emergencies; loss of supply
        
        Cosmetic: move meter
        
        less than 1m same wall - FREE
        
        less than 1m different wall - DNO
        
        more than 1m same wall - DNO
        
        more than 1m different wall - DNO
        
        Meter faults: no readings / not connecting / clocking too fast
        
        reading meter correct?
        
        dispute on account?
        
        billed to estimates?
        
        assumptions? winter/covid-19/at home during day
        
        diff between quote and EAC?
        
        smart meter? check for spikes
      - Emergencies
        
        Power cuts (105)
        
        Gas leak (0800 111 999)
      - Tests
        
        Creep test: read meter - switch off for min. 10 mins - read meter again. Reading gone up = meter not accurate
        
        Space test: take reading 8am - take another reading min. 5 hrs later - take photos - which is day/night rate
        
        Burns test: take meter readings - turn on high usage appliance - see which meter went up
        
        Loads test: turn everything off at fuse. Turn appliances on one by one and check meter to see which appliance causes spikes
    - - accuracy query
      - clocking backwards
- - - - 2 types
        
        45 day and once a year
    - - AIC, UKSearch
      - can chase for 6 years
      - Once referred to the debt collectors, it is too late
      - Only not too late, if it is white label, then AIC are chasing on our behalf
      - Genuine mistakes, we can use the recall form
    - - Up to 16 months
        
        if more, they need to fill out an income expenditure form
      - exceptions can be made, case by case scenarios
    - - Dunning takes place when DD is cancelled
        
        receive emails, texts and letters
        
        after last letter, 7 day period before referred to debt collectors
        
        we can 'pause dunning' if customer gets in contact before the end of the cycle