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IT Balanced ScoreCard, Javier Arguedas Ortiz / 2015073589, Van Grembergen,…
IT Balanced ScoreCard
Maturity Levels
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Defined: Standardized, documented and communicated the IT BSC
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Research Methodology
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Researcher is an observer, not a participant
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Van Grembergen, W., Saull, R., & De Haes, S. (2004). Linking the IT balanced scorecard to the business objectives at a major Canadian financial group.
In Strategies for information technology governance (pp. 129-151). Igi Global.