Root Causes of SME Constraints to develop & deliver training for end-users
Process
Procedure
Policy
People
Technology/Systems
Environment
Clear expectations of the role and what is job description is
SMEs metrics
Value prop of delivering training
Release by mgr for availability
Uncertainty of workload and task load
What are the deliverable
Clear success criteria for the SME: value prop
How do we measure training completion?
Task completed is not recognized
Training Documentation/templates
Value prop training, cost of doing nothing about the training
Strategic focus of training = $, quantify the need
Good at bringing at technology, terrible at making tech successful and be used
Leveraging authoring tools to develop training
Leverage experts to create/develop
Support SMes with expertise
Putting someone in charge to pout it togetehr and make it pretty. Partnership= SME+ expert
Not all org have resources - training expert
We tested and piloted the model of creating training center
SME focuses on the content, expert on content can support
SME owns knowledge, training expert - owns create the content
Mary Myers: establish resources for MOC, bring focus
Forming change management COE to provide service to SMEs, Digital Transformation MOC