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For transiting from Bot to training(Web), When training ends, restart,…
For transiting from Bot to training(Web)
User logs in through SSO(Cllck to Begin) in Web/"Hi" in Teams
Bot check the status of training assigned
If any training with status as only not started or In progress
Hello " Name of user", It seems there is a new micro training assigned to you and also 1 in progress microtraining. As you know mc training typically 5 microtraining,Would you like to have a quick at the details of microtraining assigned to you ?
Yes
Great here are the microtraining
(Show list of all programs which are not started and inprogress)
Not Started] A)Return to office – Post Covid-19 guidelines
[Start learning]
[In Progress] B)Training B(Tool Tip- Description of program)[Continue]
[I will learn later]
I will learn later
Start learning/Continue
[Start the training]
You are connected to
No
No problem "Name of user:, you can always go through the training's later.
How can help you
Question
Next action
All trainings completed
Hello " Name of user"
Flow as is.
Hello Akhilesh
When training ends
Is there anything else I can help you with?
restart
Bot check the status of training assigned
All trainings completed
Welcome back Akhilesh! You have xx recent tickets open
Would you like to see their status.
Training Incomplete/Not started
Welcome back Akhilesh! You have some trainings to be completed
Would you like to go through the training
Yes
Yes
No
Transition from FAQ to training
Ask Question
Was this helpful?
Yes
Great, What do you want to do next?
Ask another question
Continue with training
No
Sorry, Please rephrase
Transition from flow to training
flow gets completed
What do you want to do next?
Discuss another issue
Continue with training