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Service Desk Training - Coggle Diagram

- - - - Access
      - Commands
      - FortiSwitch
      - Cradlepoints
- - - - How to unlock accounts
      - How to reset passwords
      - How to move OUs
      - Bitlocker recovery keys
      - Add/Remove users from security groups
      - Add/Remove users from distribution lists
      - Verify access to office shared drives/groups/DL
      - Edit account information
      - Accessing Attribute Editor
      - Changing SMTP settings
      - Changing 24hr and 2 week unenforcements
      - Where to find PIV certificates
    - - User Account creation
      - Shared mailbox creation
      - Add/remove shared mailbox access
      - Add/remove public folder access
      - Create/delete DLs
      - Verify archiving status
      - Perform message trace
      - Verify licenses
      - Block sign-in status (for disabled users)
      - Logging into another user's mailbox (for admin purposes)
    - - How to remap drives manually
      - How to identify correct drives needed for offices
      - How to verify access to correct drives
      - Understanding how to create user folders
    - - Perform Unenforcements
      - Psexec into other machines
      - Ping and verify connectivity
      - Add/Remove permissions to mailboxes
      - Distribution list changes
      - Fixing Goldfax
      - Useful commands
      - Mailbox permissions/identities
      - Resource mailboxes
      - Mass computer disable script
    - - Installing Printer
      - Adding new printer
      - Troubleshooting connectivity issues
      - Accessing web interface for printers
      - How to locate office printers