05/13 Training Gaps Brainstorm
Nancy M., Expert Trainer
Documents requirements
Digital is very new
Face to face is typical, digital training is very new to us. Old- application was possible
great opportunity to be creative
invented some tools to help SMEs, the way we work is being successful
HOW do we engage people digitally
Alex, Training Expert
Same team: knowledge and deployment
vary many projects
manage system implementaiton and continous improvement projects and knowledge projects, 2-3 years of experience
built knowledge mart platform - main AMS platform now
Beginning was hard, now we are experts
Knowledge Mart
Old ways- co-located, F2F was great, now things got global. Digital training is a new reality, new ways
NEW ways- TCE dashboard was published on Knowledge Mart. Folks will tell you they understand, but they do not learn
How do we take it to the next level? How do we measure success and understanding? We have metrics now. How do we train digital?
Challenges
Experts do not structured way to transmit the knowledge, we give them structure. We repeat what worked before
How do we implement evaluation testing and we keep improving
Solutions
There are training to become a better trainer
SMEs are not trainers do not have the skills
SMEs are the ones delivering training and there are in high demand and NOT available they have no time to do this
We need time to document it- we need time with SMEs
It is not their priority
Motivating SMEs - offering support to create, we can certify you to demonstrate how to create a study guide.
Recognized and delivered some diplomas
It worked to add the skill to their goals at the end of the year in Workday (HP)
What is in it for them, that way they are more wiling to cooperate
executives, we wanted to know this is important and counted, executives signed, made it public,
we added visibility
generate empathy with people, this is not not their main task, highlight this is valuable
With previous manager, we made a special event with snacks and celebrate