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Building long-term success - Coggle Diagram
Building long-term success
Politics
Analysing political context
Personal skills
Interpersonal skills
Reading people and situations
Building alignment
strategic direction
Stakeholder management
Power
Low
Minimal effort
High
Keep satisfed
Interest
High
Key players
Low
Keep informed
Managing political context
Strategic thinking
Political astuteness
Managing relationships with stakeholders
Perspective
Societal
Organisation
Improving performance
Match performance against characteristics
Performance scale
Performance importance
Compare performance against competitors
Customer wants/needs
Importance-performance matrix
Crisis management
Four step framework for managing scandals
Assess incident
Acknowledge problem
Formulate response
Implement response
Causes
Internal
Sabotage
External
Scandal
External
Internal
Scandal
Importance of quality
Cost
External costs for defects
Appraisal
Prevention
Internal
Quality assurance
Meet expectations for customers
Quality management
Business sustainability
Quality control
Operational risk and resilience
Hazards
Supply
Customer
Organisational
Human error
Impact
Impact matrix
Organisational
Safety
Environmental
Financial
Public relations
Measuring success
Market share
Sales
Customer satisfaction
Gross margin
New products
Awareness
Relative price
Equity
Brand
Customer
Multiple measures
Benefits
Trust
Cost effective
Customer loyalty
Relationships
Partners working in unison