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Customer Success Community - Coggle Diagram
Customer Success Community
Proactive
Onboarding
Survey to manage satisfaction
Create a "referenciel" with clients expectations ?
Julien Couderc (Sales) / Sebastien Gayet (PS) / Anne-Claire (Customer Care )
Survey
Run
Survey to admins to check autonomy
Call to action
Survey to Decision Makers
Call to action
Track data
Follow up if client is unactive
Follow up if client is silent
Specific behaviour for Tier 1
Julien / (Mathieu)/ Pierre Brulard
Definition of this tier
Actions to be defined
Business Reviews
Reactive
Create template for escalation
If ticket treatment
Julien Couderc (Sales) / Anne-Claire (Customer Care )
Who is the owner ?
Create template to send back to community
Save Plan
Create template for
Invoicing
Churn letter