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D55 - requesting the reg., Key Words, Rejections reasons?, Disputes,…
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Disputes
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DO NOT open dispute if the SSD was more than 12 months ago. DO NOT open a dispute when the meter serial number is not correct.
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Prepayment
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Friendly hours:
- if your electricity runs out after 4pm on a Friday, you will still have electricity through to Monday 10am.
- However if your gas runs out during these times, your gas will cut off
- this energy is not free and will have to be paid off after the weekend (it will go into debti)
Emergency credit -- what we give customers if they run out of money on the meter.
It does have to be paid back however it just allows customers to have enough energy until their next top amount
Gas - £10
Electricity - £5
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Wind on - when the customer has no way of topping up the gas meter, the engineer will come and wind the meter back so the customer has at least some energy. They will still have to pay this back. £30 of credit given.
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MPAN = ELECTRICITY
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MTC= Meter Timeswitch class -> Single, Day and night, .....?
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DEBT = Cancelled DD, any amount owned becomes a debt
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