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Crossed Meters - Coggle Diagram
Crossed Meters
What can cause an Crossed Meter
New Build
Flat conversions
Annex
Missed Meter Exchange
Energy Theft
Communal area in flats
Mislabelled Meters
Signs of an Crossed Meter
D86/Opening read not in line with reads
Customer read issues
Sudden increase in bills for seemingly no reason
Erroneous Transfers
Customer emails/phones in not requesting a move
How to fix
Gather Evidence
Load/Burn Test
Fuse Finder/Trace and Label
Photo of Meter
Update National Database
MTD Update
Electricity
MOP?
AES
AES Google Form
SMS
Update details using Spanner in Kraken
OES
OES Google Form
Hyde
Panic a little, change to SMS
Gas
Gas MTD Update Form
Wrap Up
(re)Bill with correct readings
May need a CMEX
What is a crossed meter?
Two MSN mixed up on National Database
Kraken pulls incorrect MSN for address
Similar results to an ET
GOLDEN RULE: MP*N IS ALWAYS CORRECT