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Building Long-Term success - Coggle Diagram
Building Long-Term success
the importance of quality
quality and business sustainability
quality management
cost of quality
prevention costs
appraisal costs
internal cost of defects
internal cost of defects
quality assurance and quality control
quality systems
operational risk and resilience
Hazards
Impact
Likelihood
Managing risk
reduce the impact
reduce the likelihood
recover from the event
relationship marketing
more cost-effective to retain rather than replenish customers
retaining customers provides profit over the customer lifetime
customer loyalty
customer value and satisfaction
Service dominant logic
crisis management
constitution
precondition
trigger event
crisis
externally generated
internally generated
postcrisis
identifying leadership
leadership as person
leadership as result
leadership as position
leadership as purpose
leadership as process
measuring success
key marketing measures
Profitbility
Sales
Gross margin
Awareness
Market share
number of new product
relative price
customer dissatisfaction/satisfaction
distribution and availability