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B207 Building long-term success, Tools to control quality - Coggle Diagram
B207 Building long-term success
Politics of business
Organisational perspective
Societal perspective
Shareholder Analysis
Employee voice
Trade Unions
Direct or indirect
Quality
Quality Control (QC)
Quality Assurance (QA)
Customer Perspective
Cost of Quailty
External defects
Internal defects
Appraisal
Prevention
Risk & Resilience
Impact
Likelihood
Hazards
Crisis Management
Trigger Event
Crisis
Preconditions
Post Crisis
Framework for managing crisis and issues
Internal Marketing Communication
Line management communication
Internal project peer communication
Internal team peer communication
Internal corporate communication
Unfair customers
Opportunists
Rule makers
Rule breakers
Blamers
Verbal abusers
Returnaholics
Types of employees
Tools to control quality
Scatter Diagram
Histograsm
Stratification
Control Chart
Cause & effect diagram
Checklist
Pareto Chart
