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Order through rate - Coggle Diagram
Order through rate
customers shifting to competitors
poor customer support by the company?(P1)
Competitors resorting to deep discounting?(P3)
Are there any personalized offerings by the competitors?(P2)
delivery of poor quality of food by the company?(P0)
Increase in prices
decrease in discount rates
deep discounting prohibited?(P0)
reduced profitability of company?(P2)
increase in commission on online orders by the company?(P1)
increase in delivery charges
new safety measures for delivering food?(P0)
inefficient delivery system?(P0)
need to pay higher amounts to delivery team?(P1)
increase in operational cost?(P0)
increase in taxes?
Delayed deliveries
ineffectively performing delivery team
Is there any conflict with the delivery partners?(P0)
Are the delivery partners untrained?
inefficient delivery management solution
Glitches in the IT system?(P0)
Are there any events or roadblocks in the city?(P1)
Problems with app
inability to locate restaurants
restaurants going off the platform?
inability to make payments online
problems with electronic payments system?(P2)
Consistent order cancellations?(P1)
Environmental factors
Decrease in market demand?(P2)