Customer Journey
BTE Repair
ITE Repair
Warehouse
Finance
Marketing team
Sales team
Shell Lab
Order Entry
Goods receiving
Quality
Product
(Couriers)
Repairs
Amplify
Training
Shipping
Sales
Business support
Technical support
Credits
Error corrections
Tracking
Customer service
Issues
Orders
Customer Solutions Team
Clinical support
Enquiries
Quality control
Marketing support
Invoicing
Payments
Delivery
Pricing
Onboarding
Ordering
Devices
Accessories
TeleCare
Apps
eBusiness
Phone
EDI
Website
Launch events
Soft launches
Webinars
Online (social media)
F2F
Remakes
COMMUNICATION
COMMUNICATION
COMMUNICATION
Standard issue
Configurable
Quotes
DBR
Events
Pricing Agreement
Lead generation
Coop marketing
COMMUNICATION
Campaigns
Market insight
COMMUNICATION
VALUE OFFERING
PRODUCT
Look and feel
Items included
Value for $
Quality
Durability
COMMUNICATION
COMMUNICATION
COMMUNICATION
COMMUNICATION
Procurement
Inbound sales
Packaging
SERVICE
Training
Support
Clinical
Marketing
Business
Communication
Seamless delivery (order to payment)
With a smile
Dispatch