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Customer Journey, Training, Product, Amplify, Ordering, Repairs, Customer…
Customer Journey
VALUE OFFERING
PRODUCT
Look and feel
Items included
Value for $
Quality
Durability
Packaging
SERVICE
Training
Support
Clinical
Marketing
Business
Communication
Seamless delivery (order to payment)
With a smile
Training
Website
Launch events
Soft launches
Webinars
Online (social media)
F2F
Product
Devices
Standard issue
Configurable
Accessories
TeleCare
Apps
Amplify
Events
Pricing Agreement
Lead generation
Coop marketing
Ordering
eBusiness
Email
Phone
EDI
Repairs
COMMUNICATION
Quotes
DBR
Customer service
Issues
COMMUNICATION
Orders
COMMUNICATION
Enquiries
COMMUNICATION
Business support
Campaigns
COMMUNICATION
Market insight
Marketing support
COMMUNICATION
Invoicing
COMMUNICATION
Delivery
COMMUNICATION
Remakes
COMMUNICATION
Shipping
Sales
Technical support
Credits
Error corrections
Tracking
Clinical support
Quality control
Payments
Pricing
Onboarding
BTE Repair
ITE Repair
Warehouse
Finance
Marketing team
Sales team
Shell Lab
Order Entry
Goods receiving
Quality
(Couriers)
Customer Solutions Team
Procurement
Inbound sales
Dispatch