Customer Journey

BTE Repair

ITE Repair

Warehouse

Finance

Marketing team

Sales team

Shell Lab

Order Entry

Goods receiving

Quality

Product

(Couriers)

Repairs

Amplify

Training

Shipping

Sales

Business support

Technical support

Credits

Error corrections

Tracking

Customer service

Issues

Orders

Customer Solutions Team

Clinical support

Enquiries

Quality control

Marketing support

Invoicing

Payments

Delivery

Pricing

Onboarding

Ordering

Devices

Accessories

TeleCare

Apps

eBusiness

Email

Phone

EDI

Website

Launch events

Soft launches

Webinars

Online (social media)

F2F

Remakes

COMMUNICATION

COMMUNICATION

COMMUNICATION

Standard issue

Configurable

Quotes

DBR

Events

Pricing Agreement

Lead generation

Coop marketing

COMMUNICATION

Campaigns

Market insight

COMMUNICATION

VALUE OFFERING

PRODUCT

Look and feel

Items included

Value for $

Quality

Durability

COMMUNICATION

COMMUNICATION

COMMUNICATION

COMMUNICATION

Procurement

Inbound sales

Packaging

SERVICE

Training

Support

Clinical

Marketing

Business

Communication

Seamless delivery (order to payment)

With a smile

Dispatch