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Reduce Central Support Calls - Coggle Diagram
Reduce Central Support Calls
Current Flow to raise Support ticket through DIKSHA App
Go to Help
Brief uncategorised list of FAQs
User reads the FAQ
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Report other issue button
User triggers email that comes to Central support desk
test
test2
test3
Proposed Flow to raise Support ticket through DIKSHA App
Go to Help
Categorised list of FAQs
C1
Register/Login
SC1.1
State User
User reads the FAQs from list
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SC 1.2
Other User
User reads the FAQs from list
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C2
Content
SC 2.3
Not available or Coming soon
User reads the FAQs from list
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SC 2.4
Content without Internet
User reads the FAQs from list
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SC 2.2
Takes up too much space
User reads the FAQs from list
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SC 2.1
Creation
SC 2.5
QR Code
User reads the FAQs from list
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SC n
C3
iGot
User reads the FAQ
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How may I help you?
Trigger detailed contextual mail to relevant State desk with system gathered data
C4
Training
SC 4.1
User reads the FAQ
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SC 4.2
SC
4.n
C5
Miscellaneous
User reads the FAQ
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Select from categories of drop-downs and Submit
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