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Getting Started with ITAM - Coggle Diagram
Getting Started with ITAM
Identify key issues
Which issues are important to your organisation?
Identifying allies and blockers
What industry-specific levers can you pull?
Global themes
COVID
Sustainability
Regulation
Business Improvement areas
Risk Management
Unbudgeted Spend
Reputational Risk
Controlling Shadow IT
Cost Management
Improving business outcomes
Automation
Employee Experience
Enabling Transformation
Supporting decision-making with data
How to develop recommendations
Follow the money
Understand how to represent savings in the language of Finance
Quantify Risks
Work with risk experts
Risk Matrix - Size/Likelihood
Estimate savings from process improvements
Idenitfy Allies and Blockers
Finding data without a tool
Constructing a Business Case
Without C-Suite champion you will fail
So you need to speak CxO language
Develop your elevator pitch
(Make this takeaway for next session)
Look at corp objectives
Look at tactical opportunities
What's keeping your CIO awake at night?
Who can you recruit as an ally?
Options for deployment
In house
Managed Service
Dedicated vs not day job team
Set clear, concise business goals
Vision
Mission
Receive sign off & mandate
Continuous Improvement
Communicating Internally
Reporting
Stakeholder-specific views
Controlling information flows
Education
Corporate Comms program
Dashboarding
Defining Milestones and setting goals
Build phased approach
3/6/9 month plan
1/3/5 year plan
Create Improvement metrics
These must be SMART
Track regularly
Report to senior stakeholders
Requirements
Good Practice
ITAM is a System of Record for your entire IT estate
System of record is beneficial for multiple stakeholders
Think of it as your accounting ledgers. Finance aims to understand in monetary terms what the business is worth, ITAM does that for technology
Start Small, iterate
Real World ITAM
It's entitlement vs usage
Working with stakeholders
Choosing your focus
What BAU looks like
Day-in-the-life
Themes - ITAM is evolving, it's about mobile, SaaS, IaaS, and traditional deployments. The skillsets are similar and approaches to management are similar. ITAM puts you in the middle of your technology provision, it is a foundational practice for managing IT and transforming your business.