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B207 - Block 3: Building Long-Term Success - Coggle Diagram
B207 - Block 3:
Building Long-Term Success
Sustainability and Innovation
Innovation Value Chain
Idea Generation
In-House
Cross Polination
External
Converstion
Selection
Development
Diffusion
Spread
Employee Relations
Negotiation Types
Between managers
Grievance handling
Bargaining
Group problem solving
Negotiating Outcomes
neither team achieves its objectives
no agreement is secured
long-term relationships are soured
the constituents of the negotiators no longer respect/trust them
both parties become disillusioned with the negotiating process.
Employee Voice
Individual
Collective (Union)
Employee Empowerment
Flexible Working / Working from Home
Participatory / Inclusive
Employment vs. Employability
Change Management
( / Change Leadership )
Change Steps
Begin with one unit
Create a Core team
Define the goal
Have the unit do the work
Scale the initiative
Resistance to Change
John P. Kotter's 8 steps
establish a sense of urgency
create the guiding coalition
develop a vision and strategy
communicate the change vision
empower employees for broad
based action
generate short-term wins
consolidate gains and produce more change
anchor new approaches in the culture.
Corporate Social
Responsibility (CSR)
Politics
- Stakeholder Analysis
(Johnson et al. 2008)
Political Astuteness
Personal Skills
Interpersonal Skills
Reading People and Situations
Building Alignment and Alliances
Strategic Direction and Scanning
(Hartley and Fletcher, 2008)
Crises & Scandal
- Scandal Management
(Tybout and Roehm, 2009)
- Crisis Management
(Griffin, 2008)
Quality
- Quality Gaps Model
- Dimensions of service quality
- Six Sigma
Cost of Quality
Defects
Reputation
- Continous Improvement
- Performance / Importance Model
Operational Risk / Resilience
Terminology
Hazard
Likelihood
Impact
Risk
Sources
:check:
Supply Failure
Failure in the operation or process
product or service design failure
customer failure
environmental disruption
Assesment
Shareholder Value
Value Creation (Shared Value)
Accrual Accounting
Historical cost accounting
Deprival value
Fair value
