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Managing Quality - Coggle Diagram

- - - - It is expensive
  - - - The tangible component of services is important
      - The service process is important
      - The service is judged against the customer’s expectations
      - Exceptions will occur
- - - - Perception of new products
      - Employment practices
      - Supplier relations
    - - Reduce risk
    - - Improved ability to compete
  - - - Encourages quality management procedures, detailed documentation, work instructions, and recordkeeping
        
        2015 revision gives greater emphasis to risk-based thinking
        
        Over one million certifications in 206 countries
        
        Critical for global business
    - - Top management leadership
      - Customer satisfaction
      - Continual improvement
      - Involvement of people
      - Process analysis
      - Use of data-driven decision making
      - A systems approach to management
      - Mutually beneficial supplier relationships
- - - - Leadership, Mission statement, Effective operating procedures, Staff support, Training
      - Yields: What is important and what is to be accomplished
      - Quality Principles
        
        Customer focus, Continuous improvement, Benchmarking, Just-in-time, Tools of TQM
        
        Yields:How to do what is important and to be accomplished
        
        Employee Fulfillment
        
        Empowerment, Organizational commitment
        
        Yields:Employee attitudes that can accomplish what is important
        
        Customer Satisfaction
        
        Winning orders, Repeat customers
        
        Yields:An effective organization with a competitive advantage