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Managing Quality - Coggle Diagram
Managing Quality
Quality
An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs
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Total Quality Management
- Encompasses entire organization from supplier to customer
- Stresses a commitment by management to have a continuing companywide drive toward excellence in all aspects of products and services that are important to the customer
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Quality and Strategy
1.Managing quality supports differentiation, low cost, and response strategies
2.Quality helps firms increase sales and reduce costs
3.Building a quality organization is a demanding task
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