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MANAGING QUALITY-BY UMMIBARAKAH ISMAIL, FOUR KEY STEP:, QUALITY: THE…
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FOUR KEY STEP:
✔WHEN A CHANGE IS INDICATED, FIND THE ASSIGNABLE CAUSE
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QUALITY: THE TOTALITY OF FEATURES AND CHARACTERISTIC OF PRODUCT OR SERVICE THAT BEARS ON ITS ABILITY TO SATISFY STATED OR IMPLIED NEEDS
DIFFERENT VIEWS:
1) USER BASED: BETTER PERFORMANCES, MORE FEATURES
2) MANUFACTURING BASED: COMFORMANCE TO STANDARD,
MAKING IT RIGHT IN THE FIRST TIME
3) PRODUCT BASED: SPECIFIC AND MEASURABLE ATTRIBUTES OF THE PRODUCT
QUALITY AND STRATEGY
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MANAGING QUALITY SUPPORTS DIFFERENTION, LOW COST AND RESPONSE STRATEGIES
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POOR QUALITY RISKS INJURIES, LAWSUITS, RECALL AND REGULATION
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STRESSES A COMMITMENT BY MANAGEMENT TO HAVE CONTINUING COMPANYWIDE DRIVE TOWARDS EXCELLENT IN ALL ASPECTS OF PRODUCTS
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👀APPRAISAL COSTS-EVALUATING PRODUCTS, PARTS, AND SERVICES
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OPERATION MANAGER MUST DELIVER HEALTHY,SAFE, QUALITY PRODUCTS AND SERVICES
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