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MANAGING QUALITY - Coggle Diagram

- - - - reduce cost via
        
        increase productivity
        
        lower rework and scrap costs
        
        lower warranty costs
      - sales gain via
        
        improve response
        
        flexible pricing
        
        improve reputation
  - - - A set of quality standards developed by the International Organization for Standardization (ISO
    - - 1) Prevention costs: costs associated with reducing the potential for defective parts or services
        
        2) Appraisal costs: costs related to evaluating products, processes, parts, and services
        
        3) Internal failure costs: costs that result from production of defective parts or services before
        delivery to customers
        
        4) External failure costs: costs that occur after delivery of defective parts or services
    - - a firm believes that it has introduced a questionable product, ethical conduct must dictate the responsible action
  - - - 2) product liability
        
        3) global implications
- - - - Enlarging employee jobs so that
        the added responsibility and authority is moved to the lowest
        level possible in the organization.
    - - Selecting a demonstrated standard
        of performance that represents the very best performance for a
        process or an activity.
    - - JIT cuts the cost of quality
      - JIT improves quality
      - Better quality means less inventory and a better, easier-to-employ JIT system
  - - - successful Six Sigma programs in every firm, from GE to Motorola to DuPont to Texas Instruments, require a major time commitment, especially from top management
- - - - show the relationship between two measurements
  - - - A graphic way of classifying
        problems by their level of importance, often referred to as
        the 80–20 rule.
      - 5) Flowcharts
        
        Block diagrams that graphically
        describe a process or system.
  - - - A process used to monitor standards, make measurements, and take corrective action as a product
        or service is being produced.
- - - - Classifications of inspected items
        as falling on a continuum scale,
        such as dimension or strength.
    - - An inspection that classifies items
        as being either good or defective.