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B207 Block 3: Building Long Term - Coggle Diagram
B207 Block 3: Building Long Term
The politics of business
Stakeholder Analysis
Power vs Interest Matrix
Key players
Keep Informed
Keep Satisfied
Minimal Effort
Hartley and Fletcher's political astuteness framework
Personal skills
Interpersonal Skills
Reading people and situations
Building alignment and alliances
Strategic Direction and scanning
Perspective
Societal
Organisational
Organisation and Value
Innovation
Innovation Value chain
Idea Generation
Conversion
Diffusion
Employment Relations
Variety of negotiation
Between Managers
Grievance handling
Barganing
Group Problem Solving
Human resource management
Employee Voice
Economic perspective
Macro analysis
Micro analysis
Legal perspective
Regulatory
Change management
The need for change
Innovation
Sustainability
Diffusion of innovation
Innovators
Early adopters
Early majority
Late majority
Laggards
Eight Step Process
Accounting for Values
Shareholder Value
Creating shared value
Common agenda
CSR
Measuring results
Measuring Value
Issues
Financial Statements
Balance sheet
Income Statement
Accrual accounting
Quality Improvement
Six Sigma
Errors per million
Costs
Amount of quality effort
Quality assurance
Quality control
perception based quality models
Quality gaps model
Product specification
Customer expectation
Customers experience
External communications to customers
Managers perceptions of customer expectations
Dimensions of service quality
Tangibles
Reliability
Responsiveness
Assurance
Empathy
Perceived quality
Key tools
Histogram
Control chart
Scatter diagram
Checklist
Cause effect diagram
Stratification
Strategic improvement
Operational risk
Sources
Supply failures
Failures withing the operation process
Product/service design failures
Customer failures
Environmental disruption
Risk assessment matrix
Likelihood
Rare
Unlikley
likley
Almost certain
Impact
Negligable
Minor
Major
Severe
Hazard
Manning risk
Reduce impact
Reduce likelihood
Recover
Marketing in the long term
Relationship marketing
Types of relationships
Bilateral
Seller-maintained
Buyer-maintained
Business to business
Commitment
Trust
Norms
Dependence
Higher acquisition costs
Service dominant logic
Customer Value
Internal Marketing
Crisis management
Externally generated
Internally generated
Brand sabotage
Consumer sabotage
Employee sabotage
Anti-company behaviour
Under performance
Service recovery failure
Leadership and management
Leadership
Motivational Theories
Maslow's hierarchy of needs
Physiological
Safety and security
Love/belonging
Esteem
Self actualisation
Hezberg's two-factor theory
Precancel of motivation
Absence of hygiene
Management
Planning
Budgeting
Structuring jobs
Measuring performance