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Building long-term success, Risk assessment matrix, Operation performance…
Building long-term success
Innovation
Time
Short
Medium
Long
Innovation cycles
Business
Product
Schumpeter's surfs up
Virtuous vs Vicious
Sustainable innovation
Change
Change Management
Kotter 1996
Dynamic and sustainable
Transformation
Change
Leadership
Politics
Analysis
Stakeholders
Power vs interest
Keep satisfied
Key Players
Keep informed
Minimal effort
Manage
Astuteness
Skills
Framework
Understand
Societal
Organisational
Employee relations
Voice
Inclusion
Participation
Perspective
Legal
Regulatory
Economic
Negotiation
Empowerment era
Productivity
Efficiency
Flexibility
Employment vs employability
Mobility
Insecurity
Long term value
Shareholder
Measurement
HCA
FVA
GAAP
Quality info = 'right' decisions
Customer
Management
Stakeholder
'Creating Shared Value'
Quality
meet or exceed expectations
Cost
Control
Tools and Charts
Assurance
Perception
Quality gaps
Dimensions of quality
Zone of Tolerance
Improvement
Continuous
Tools: QC, SPC, JD, TQM, 6 Sigma, ISO and Lean
Strategic
Importance - Performance Matrix
Risk and Resilience
OP Risk
Risk = L * I
Impact (I)
Likelihood (L)
Hazard
Operation
Design
Supply
Customer
Environment
Resilience
Recover
Respond
Resume
Mitigation
Transfer
Avoid
Share
Reduce
Take
Leadership
Marketing
Relationships
Loyalty
Ladder
Life cycle
Retain
Lifetime profit
B2B
Transitional
Damaged
Transactional
Comunal
Internal
Identity
Focus
Relationship
feedback
Crisis
Respond
Implement
Acknowledge
Assess
Prepare
Measures
New Products
Customer satisfaction
Awareness/Market share/Availability
Sales/Price/Margin/Profit
Brand/customer equity
Risk assessment matrix
Operation performance vs market