GIVING FEEDBACK
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Positive Reinforcement
Constructive Feedback
Giving something to the subject when they perform the desired action so they associate the action with the reward and do it more often
Comment on behavior to make the person to be better and improve.
Ex:
"Keep it up the good work"
Often considered negative feedback but in a thoughtful way it can be constructive feedback
5 Elements
- Be specific & give example
- Create open dialogue
- Be honest yet thoughtful
- Be constructive
- Listen & do not interupt
The person understand exactly what the behavior is need to improve
It is two way process
Acknowledge the the person after being observed
Be tactful when delivering the feedback and be sensitive
If the person is not performing/ reaching the standard, be honest but don't be nasty to them
Focus on observation rather than inferences
Focus on description rather than judgement
Hear the person out, and listen to what they are really saying, not what you assume they will say
Absorb more information if when concentrating on listening and understanding rather than being defensive