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Ways to Resolve Attitude Problems at Workplace, LUQMAN HAKIM BIN MUNSI,…
Ways to Resolve Attitude Problems at Workplace
Motivation
Needs, desires, wants or drives within the individuals. The process of stimulating people to actions to accomplish the goals
Goal Setting and Feedback
Characteristics of Effective Feedback
Specific and Relevant
Should have a clear business focus
Employee will avoid conflicting personal problems with work
Timely
Feedback as soon after the behavior occurs
Employee will be disciplined
Credible
Add content and precision to the feedback message
Employee perceived the feedback as a credible source
Sufficiently Frequent
Give frequent feedback from start-to-finish
Employee will be satisfied with the frequent feedback
Characteristics of Effective Goals
Relevant
Link individual goals to business objectives
Business will improve
Rewards to employees
Better Attitude
Exciting
Provide challenging and exciting goals
Employee will be motivated to do work
Specific
Clarify the goals, be specific
Employee will understand and avoid confusion in their work
Time-Framed
Provide a due date
Employee will work together and finishing the project
More social activities
Less conflict
Attitude
Cluster of beliefs, assessed feelings and behavioral
intentions towards a person, object or event
Cluster of Attitudes
Beliefs
Negative perception towards the object/person/events
Help to correct the perception
Talk to one another about themselves
Teach to develop positive perception to employees
Create a positive perception to one another
Intentional Behaviors
Negative behaviors towards the object/person/events
Discuss the issues privately
Employee will be less stressed
Listen more to the distressed employee
Listen, Reflect and Inquire the problem
Employee will feel calm
Educate, don't criticize the employee
Manage the employee's stress positively
Employee will not feel down
Feelings
Negative feelings towards on object/person/events
Ask on why employees develop the negative feelings
Resolve the problem with person
Teach on how to control the feelings
Employee will be in control of negative feelings
Expectancy Theory of Motivation
P to O expectancy
Specific performance level will result in specific outcomes
Employees work hard for the desired outcomes
Employee does not received specific outcomes
Employee will improve performance and attitude to expect future outcomes from their improvements
Employee receive their specific outcomes
Improve attitude problems from employees
E to P expectancy
Specific effort level will result in specific performance level
Employee will put more effort in work
Better job performance
Better Attitude
Organization Rewards to Employees
Employee Benefits
Increase in salary
Employee Promotion
Valence
Specific effort from someone will result in specific outcomes
Supervisor motivates employees
Employees motivated to increase effort in work
Will outcome in positive attitudes in employees
Employees grateful for the motivation and develop better attitude in the workplace
Increase employees performance level
Organizational Commitment
Trust
Essential in an organization to develop positive expectations to one another
Less conflict
Less attitude problem between
co-workers
Shared Values
Can develop meaningful economic and social value
Increase productivity, address social problem
Develop positive social impact
Employee Involvement
Improves quality, increases productivity, increases morale
Involving employees
Empowering employees
Employees does not feel left out
Conflict will not arise
Justice and Support
Can develop fairness, courtesy, forgiveness and moral integrity in workplace
Employee will be less stressed
Develop positive energy in employees
LUQMAN HAKIM BIN MUNSI
2018282976
BA1184I