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Managing Quality - Coggle Diagram

- - - - technique
        
        build communication networks with employees
        
        develop supportive supervisor
        
        give responsibility to employees
        
        build high morale organization
        
        create formal team structure
  - - - steps
        
        determine what to benchmark
        
        form a benchmark team
        
        identify benchmarking partner
        
        collect and analyze benchmarking information
        
        take action to match or exceed the benchmark
  - - - JIT cuts the cost of quality
      - JIT improves quality
      - better quality mean less inventory and easier to employ JIT system
  - - - product that are consistently built to meet customer needs despite adverse condition in the production process
    - - a philosophy of continuous improvement to bring a product on target
    - - a mathematical function that identifies all cost connect with poor quality and show cost increase move away from target value
  - - - check sheet
        
        an organized method of recording data
      - scatter diagram
        
        a graph of the value of one variable vs. another variable
      - cause and effect diagram
        
        a tool that identifies process elements (cause) that may effect an outcome
    - - pareto chart
        
        a graph to identifies and plot problems or defects in descending order of frequency
      - flowchart
        
        a chart that describe the step in process
    - - histogram
        
        a distribution showing the frequency of occurrences of a variable
      - statistical process
        
        a chart with time on the horizontal axis to plot values of statistic
- - - - listen
      - emphathize
      - apologize
      - react
      - notify
- - - - concept of foolproof devices or technique designed to pass only acceptable product
    - - ensure consistency and completeness