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Chapter 5 : Managing Quality - Coggle Diagram
Chapter 5 : Managing Quality
Implication of quality
:check: Product liability
:check: Global implication
:check: Company reputation
ISO 9000 International Quality Standards
international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system
international recognition
TAKUMI
A Japanese character that symbolizes a broader dimension than quality, a deeper process than education, and a more perfect method than persistence
QUALITY
:pen: An operation manager's objective is to build a total quality management system that identifies and satisfies customer needs
2 WAY QUALITY IMPROVES PROFITABILITY
Reduce cost via
increased productivity
power rework and scrap cost
lower warranty costs
sales gain via
improved response
flexible pricing
improved reputation
cost of quality
appraisal costs
internal failure costs
prevention costs
external failure costs
six sigma
:fountain_pen: A program designed to reduce defects, lower costs, save time, and improve customer satisfaction
DMAIC Approach
Analyse the data
improves by modifying
Measure the process
controls the process
Defines project purpose
Leader in quality
Joseph M. Juran
Armand Feigenbaum
W.Edwards Deming
Deming 14 points
Philip B. Crosby
:pen: Total Quality Management
Stresses a commitment by management to have a continuing company wide drive toward excellence in all aspects of products and services that are important to the customer
Encompasses entire organization from supplier to customer
7 concept of TQM
employee empowerment
bench marking
six sigma
just-in-time
continuous improvement
taghuchi concepts
knowledge of TQM tools
Different view
Manufacturing based
product based
User based
The flow of activities
quality principle
employee fulfillment
organizational practices
customer satisfaction