Please enable JavaScript.
Coggle requires JavaScript to display documents.
Low Order Rates - Coggle Diagram
Low Order Rates
Offer Related Problems
Complex terms and conditions
Complex coupon redemption process
Competition offering better discounts
Competition has better margins
Competition perform better
Differentiation
Price
Service
Value added services
Hypothesis: Competitors are offering better offers and discounts to their customers.
Hypothesis: Development of advanced Artificial Intelligent technology is allowing competitors to build tailor-made solutions for customers.
Competitors have better funds
Information gap on how to avail the offer
Hypothesis : Gaps between discount expectations and actual deliverables.
Low transparency in offers
To lure new customers
To increase product traffic
Delivery Related Problems
Delivery cost is too high
Better offering by competitors
Low sales volume
Additional taxes on delivery
Delivery is not on time
Delays by restaurant
Inefficiency by delivery partner
Hypothesis: Gaps between customer expectations and delivery service
Incorrect location details by customer
GPS error in App
Inadequate delivery partners
Competitors are offering better wages
Hypothesis: Competitors are offering better compensation to delivery partners, resulting in employee turnover.
Unavailability of resources
Insufficient funds for employment
Delayed wages
Hypothesis: : The delivery partners are unreliable
Inadequate knowledge or ethics of delivery partner
Inadequate training
Hypothesis: Internal inefficacies leading to delivery problems.
Restaurant Related Problems
Desired restaurants are not available on the app
Delayed service by restaurant
Hypothesis: The restaurant partners are not consistent with their quality of service.
Improper packaging
Hypothesis: Competitors are helping restaurant partners access a range of innovative packaging solutions to become sustainable and ecofriendly.
Over priced menu
App Related Problems
UI is not user friendly
User is not able to browse and find restaurants
Broken User Experience
Hypothesis: The UI of the app is not meeting the desired outcome
Unclear restaurant category
Complex on boarding
Unclear distinction between Non-veg and veg restaurants/dishes
No proper description about dishes and ingredients
Unable to track delivery partner
Delivery partner doesn't update status on app
Technical glitch
GPS Issue
Lack of realtime information on availability of restaurant/dish
High cancellation rates by restaurant/customer
Delivery partner delays order delivery
Restaurant takes too long to service
Incorrect delivery
Item goes out of stock post order placement
Customer Care not able to
resolve customer issues
Insufficient human resources
Insufficient funds for employment
Fixed cost
Variable cost
Unavailability of resources
Competitor is offering better wages
Company values
No control over external parameters
Inefficient training to employees
Insufficient funds for training
Absence of training expertise
Lacking training time
Order Correctness
Restaurant sends the wrong order
Delivery partner delivered wrong order
GPS error in app
Incorrect locations details by customer
Restaurant sends incorrect order