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CHAPTER 5 MANAGING QUALITY - Coggle Diagram
CHAPTER 5
MANAGING QUALITY
QUALITY & STRATEGY
The flow of activities
quality principles
employee fulfillment
organization practices
customer satisfaction
QUALITY
:pen: An operation manager's objective is to build a total quality management system that identifies and satisfies customer needs
2 WAY QUALITY IMPROVES PROFITABILITY
sales gain via
:star: improved response
:star: flexible pricing
:star: improved reputation
Reduce cost via
increased productivity
power rework and scrap cost
lower warranty costs
Different view
:star: Manufacturing based (conformance to standards)
:star: Product based (specific and measurable attributes of the product)
:star:User based (better performance)
Implication of quality
:check: Product liability
:check: Global implication
:check: Company reputation
Total Quality