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Listening in Interpersonal Communication - Coggle Diagram
Listening in Interpersonal Communication
Listening Stages
Stage three: Remembering
Process
Memory
While remembering
Identify central idea
Summarize the message
Repeat names and key concepts
Stage two: Understanding
Process
Learning
While understanding
Avoid assuming
Avoid judging
Relate the new information
Stage four: Evaluating
Process
Critical thinking
While evaluating
Resist evaluation
Assume the speaker is a person of goodwill
Distinguish facts from inferences
Stage five: Responding
Process
Competence in giving feedback
While responding
Support the speaker’s talk
Act honestly
Own your response
Stage one: Receiving
Process
Concentration
While listening:
Focus
Avoid distractions
Avoid interrupting
Purposes of Listening
To Influence
Other’s attitude, values, belief, opinions, and behavior.
To Play
Listening to music, to be enjoyable
To Relate
To gain social acceptance, popularity, and make people like us
To Help
To show our concern, solve our problems
To Learn
To learn and understand about other people
Empathic and Objective Listening
Be objective both friends and foes
Enhance relationship
Nonjudgmental and Critical Listening
critically; making evaluation or judgment
nonjudgmentally
Surface and Depth Listening
balance your listening
Literal meaning
Active and Inactive Listening
putting your understanding of the whole message
repeating exactly what the speaker’s exact words