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Managing Quality, Different Views, ISO 9000 International Quality…
Managing Quality
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Just-in-Time (JIT)
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Relationship to quality:
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Better quality means less inventory and better, easier-to-employ JIT system
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Quality and Strategy
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Managing quality supports differentiation, low cost, and response strategies
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Quality Circles
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Trained in planning, problem solving, and statistical methods
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Defining Quality
An operations manager’s objective is to build a total quality management system that identifies and satisfies customer needs
Different Views
User based: better performance, more features
Manufacturing based: conformance to standards, making it right the first time
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