Q1. The 9 Cs of Illy
1.Commissioners
- Customers
- Collaborators
- Contributors
- Channels
- Commentators
- Consumers
- Champions
- Competitors
Those who acquire and use the organization's products
Those with whom the organisation works to develop and deliver products
Those from whom the organisation acquires content for products
Those who provide the organisation with a route to a market or customer
Those whose opinions of the organisation are heard by customers and others
Those who are served by the organisation’s customers, e.g. end users
Those who believe in and will actively promote the project
Those working in the same area who offer similar or alternative services
Those who pay the organization to do things
Researchers and Trainers
Producers and Growers
Experts
General Public
Hotels, Restaurants, Cafes
Distributors
Owners
Ngororero Coffee Washing Station, represented by Ms. Philotée Mukiza
Narang Access Pvt Ltd.
Elisabetta Illy, Marino
http://unicaffe.illy.com/en/projects/publications
Amanda Champion, Veronica Lombard & Fifth, Vanessa Kaufman
https://www.illy.com/en-us/coffee-machines
Advocates
ANDREA BOCELLI, Amanda Champion, Veronica Lombard & Fifth, Vanessa Kaufman
https://www.illy.com/content/illysite/en-us/live-happilly/unique-stories/andrea-bocelli
https://www.illy.com/en-us/coffee-machines
Competitors
The Illy family
Why do we call them the commissioners of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Get names of Coffee entrepreneurs or Baristas working with Illy
Why do we call them the customers of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Universita del Caffe
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Why do we call them the collaborators of Illy?
Why do we call them the contributors of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Why do we call them the channels of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Why do we call them the commentators of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Why do we call them the champions of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Why do we call them the consumers of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Starbucks
PJ’s Coffee
Scooter’s Coffee
Brioche Doree
Biggby Coffee
Why do we call them the competitors of Illy
How do they influence work in the organization?
What is their source of power?
How do they influence the organization culture?
What is their level of interest in Illy?
What will be their stance in times of change?
Introduction
Background
Who are stakeholders?
Why is stakeholder analysis important?
About the document
Why the structure
Your view?
How to read the document?
What is an organization?
What is the structure?
Conclusion
Appendices
Concept Map