Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.

Quality strategy is part of organization strategy related to quality. Quality strategy is part of market and productivity strategies with very high significance. In addition to product innovations in formulating quality strategy the company must take into account the requirements of the markets and abilities of producer (service provider). There is no doubt that quality is a key concern for the company. It stands out from the others and is the only effective way to beat competition. quality and cost competition play a key role in determining the place of the company's products on the European market.

Quality has a pragmatic interpretation as the non-inferiority or superiority of something. it's also defined as being suitable for its intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people.Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly.

The Malcolm Baldrige National Quality Award (MBNQA) is an award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. companies that have implemented successful quality management systems. The award is the nation's highest presidential honor for performance excellence.

PREVENTION COSTS

APPRAISAL COSTS

INTERNAL FAILURE COSTS

EXTERNAL FAILURE COSTS

The objective of ethics quality management is to ensure that ethical conflicts are considered as soon as they arise. A prerequisite for the achievement of this objective is the categorization of ethical conflicts based on the impact of technology on society.

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

A continuous improvement strategy is any policy or process within a workplace that helps keep the focus on improving the way things are done on a regular basis. This could be through regular incremental improvements or by focusing on achieving larger process improvements.

PLAN-DO-CHECK-ACT

Six Sigma is a disciplined, data-driven approach to continuous improvement. It uses a set of quality management methods rooted in statistical analysis, and relies on an infrastructure of people within the company who are trained experts in these method to see them through.

moving responsibility from both managers and staff to production employees.

The steps for developing benchmarks 1. Determine what to benchmark 2. Form a benchmark team

3. Identify benchmarking partners 4.Collect and analyze benchmarking information. 5. Take action to match or exceed the benchmark.

CHECK SHEETS

SCATTER DIAGRAMS

CAUSE-AND-EFFECT DIAGRAMS

PARETO CHARTS

FLOWCHARTS

HISTOGRAMS

STATISTICAL PROCESS CONTROL (SPC)