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Controlling activities and operations, “What Is Controlling” and “Why Is…
Controlling activities and operations
comparing
correcting
monitoring
Planning
Empowering employees
Protecting the workplace
Immediate corrective action
Basic corrective action
How we measure
What we measure
Controlling for Organisational Performance
Measures
Productivity
Organisational effectiveness
What
Organisational performance
Performance
Controlling for “Employee Performance”
Disciplinary action
On the job behavior
Dishonesty
Attendance
Outside activities
Progressive disciplinary action
Tools
Concurrent control
control that takes place
while
a
work activity is in progress
Management by walking around
when a manager is out in the work area
interacting directly with employees
Feedforward control
control that takes place
before
a
work activity is done
Feedback control
control that takes place
after
a work
activity is done
Financial Controls
Information Controls
Management information system
Balanced Scorecard
a performance measurement tool
that looks at more than just the financial perspective
Contemporary issues
Workplace Privacy
Find out what the company monitors
Use different passwords
Keep work and personal devices separate
Employee Theft
any unauthorised taking of company
property by employees for their personal use
. Supervise employees closely
Use purchase orders
Workplace Violence
Raising awareness
ENHANCED TRAINING
Corporate Governance
the system used to govern a corporation so that the interests of corporate owners are protected
“What Is Controlling” and “Why Is It
Important”?
What
Why
The Control Process
three steps
measuring
actual performance
measuring
actual performance
Comparing Actual Performance
Against the Standard
Comparing Actual Performance
Against the Standard
Correct actual performance
Revise the Standard