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ITS610- T5: COMPUTERS & WORK - Coggle Diagram
ITS610- T5: COMPUTERS & WORK
5.1 THE CHANGING NATURE OF WORK
Introduction of computers in the workplace generated
many fears
Mass unemployment due to increased efficiency
The need for increased skill and training widens the earning gap
New trends still generating fears
Offshoring of jobs will lead to mass unemployment
Employers use of technology to monitor their employees
5.2 THE IMPACT ON EMPLOYMENT
Job creation and destruction
A successful technology eliminates or reduces some jobs but creates others
Reduced the need for telephone operators
New industries arise
Internet
Lower prices increase demand and create jobs
Music industry changed from serving the wealthy to serving the
masses, employing more than just musicians
Unemployment has more to do with an economy’s ability to adapt to change
Growth of computers has been steady, while unemployment
has fluctuated widely
Changing Skills and Skill Levels
New products and services based on computer technology create jobs in design, marketing, manufacture, sales, customer service, repair, and maintenance.
The new jobs created from computers are different from the jobs eliminated
New jobs such as computer engineer and system analyst jobs require a college degree where jobs such as bank tellers, customer service representatives and clerks do not.
Companies are more willing to hire people without specific skills when they can train new people quickly and use automated support systems.
Telecommuting
Benefits :
Reduces overhead for employers
Reduces need for large offices
Employees are more productive, satisfied, and loyal
Problems :
Cost for office space has shifted to the employee
Employers see resentment from those who have to work at the office
Odd work hours
Fulltime and part-time telecommuting
Working at home using a computer electronically linked to one's
place of employment
Mobile office using a laptop, working out of your car or at
customer locations
5.3 THE WORK ENVIRONMENT & EMPLOYEE MONITORING
Employee monitoring is the act of watching and monitoring employee's action during working hours using employer equipment.
Past Employee Monitoring
Employee monitored by logs, time
clock and boss patrolled
Present Employee Monitoring
Technology computers has made
old methods more efficient
Cause privacy issues
5.4 ANALYTICAL TOOLS IN MONITORING
Categories of Employee
Monitoring
Keystroke date entry, phone
work, and retail
Location ( GPS )
E-mail, web surfing and voice
mail