If the employee fails to obtain satisfaction from his immediate supervisor, he may approach his manager, and if so desires, with a union branch official. If the employee still fails to obtain satisfaction within 5 working days, he may refer his grievance in writing, either directly or through union, to the Personnel Manager
If the matter still not settled within a further 7 working days, the union branch shall make representation in writing to the general manager. The GM will then arrange a meeting to be held within 10 working days of the receipt of the union letter
-If the matter is still not resolved after this meeting, union may make formal representation to the company in writing through the General Secretary within 10 working days of the date of meeting
-Upon receipt of the union’s letter, the company will offer arrangements for a meeting between the company and the union which will be attended by the senior officials of the company and the union. Such meeting to be held within 10 working days of the receipt of the union’s letter
If the matter still remains unresolved after this meeting or any further meeting, both parties agree to refer the dispute for settlement under the provisions of the IRA 1967.