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Omni channel transformation impacting pipeline stages - Coggle Diagram
Omni channel transformation impacting pipeline stages
Lead Generation
During lockdown
Virtual counselling on demand via IDP.com or enquiry to contact centre
Zoom + Cvent solution delivered for virtual events
Offices partially open in H1
Current offering + virtual counselling via HC Intl websites
New IDP branded solution for virtual events co-delivered along with physical
Expand geographic offering of virtual counselling to existing countries
Offices full operational in H2
Current offering + virtual counselling via HC Intl websites
New IDP branded solution for virtual events co-delivered along with physical
Expand geographic offering of virtual counselling to new countries
Productivity
During lockdown
Teams WFH
Offices partially open in H1
Multiple teams - WFH & face to face
Laptops for staff. Globally standard devices enabling flexibility and faster swrvice deliver. Global procurement approach / asset tracking tool. Global replacement approach
Offices fully operational in H2
Dedicated virtual counselling teams
Enhance productivity with devices for counselling for WFH or office
Conversion
During lockdown
Teams WFH
Customers easily accessible as at home
VC available for existing students across stages
Zoom + Cvent solution delivered for virtual events
Offices partially open in H1
Multiple teams - WFH & face to face
Limited mobility as local transportation at risk
Both virtual and face to face counselling commence
New IDP branded solution for virtual events co-delivered along with physical
Offices fully operational in H2
Dedicated virtual counselling teams
Customers can meet counsellors basis preferred mode
New IDP branded solution for virtual events co-delivered along with physical
Customer experience
During lockdown
Only virtual mode of service delivery
Zoom + Cvent solution delivered for virtual events
Offices partially open in H1
Virtual + Face to face
New IDP branded solution for virtual events co-delivered with physical
Offices fully operational in H2
Both virtual and F2F service offering co-exist
New IDP branded solution for virtual events co-delivered with physical