Please enable JavaScript.
Coggle requires JavaScript to display documents.
1, LISTENING IN INTERPERSONAL COMMUNICATION, 2, 3, 4, 5, 6, 7 NC, 9, 10 -…
LISTENING IN INTERPERSONAL COMMUNICATION
THE IMPORTANCE OF LISTENING
CRUCIAL SKILLS
DEVELOP & MAINTAIN A VARIETY OF INTERPERSONAL RELATIONSHIPS
BENEFITS
TO ESTABLISH & COMMUNICATE POWER
PURPOSE OF LISTENING
TO LEARN
LISTEN IN ORDER TO LEARN ABOUT
UNDERSTAND OTHER PEOPLE
TO RELATE
WHEN LISTEN ATTENTIVELY & SUPPORTIVELY, YOU COMMUNICATE A GENUINE CONCERN FOR OTHERS
WAY OF TELLING OTHERS THAT YOU CARE ABOUT THEM
TO INFLUENCE
TO INFLUENCE OTHER PEOPLE'S ATTITUDE, VALUES, BELIEF, OPINIONS & BEHAVIORS
TO PLAY
TO BE ENJOYABLE FOR THE MOMENT
TO HELP
CONCERNS & HELP US SOLVE OUR PROBLEMS
THE PROCESS OF LISTENING
STAGE 1: RECEIVING
HEARING & ATTENDING TO THE MESSAGE
HEARING
THE PROCESS OF RECEIVING THE MESSAGES THE SPEAKER SENDS
HEARING & RECEIVING NOT THE SAME
A PHYSIOLOGICAL, PASSIVE PROCESS OF HEARING VIBRATIONS AROUND YOU
NOT ONLY VERBALLY & NONVERBALLY
OMITTED
WAYS TO IMPROVE
FOCUS YOUR ATTENTION
SPEAKER'S VERBAL & NONVERBAL MESSAGES
AVOID DISTRACTIONS
IN THE ENVIRONMENT
MAINTAIN YOUR ROLE AS LISTENER
AVOID INTERRUPTING
STAGE 2: UNDERSTANDING
DECIPHERING MEANING FROM THE MESSAGE YOU HEAR
LEARN WHAT SPEAKER MEANS
THOUGHTS
EMOTIONS
WAYS TO IMPROVE
AVOID ASSUMING YOU UNDERSTAND
SEE THE SPEAKER'S MESSAGES FROM THE SPEAKER'S POINT OF VIEW
ASK QUESTIONS FOR CLARIFICATION
REPHRASE (PARAPHRASE) THE SPEAKER'S IDEAS IN YOUR OWN WORDS
STAGE 3: REMEMBERING
RETAINING WHAT YOU HEAR IN MEMORY
MEMORY
RECONSTRUCTIVE
NOT REPRODUCTIVE
SHORT-TERM MEMORY
VERY LIMITED IN CAPACITY
LONG-TERM MEMORY
UNLIMITED
WAYS TO FACILITATE THE PASSAGE OF INFORMATION FROM SHORT-TERM MEMORY TO LONG-TERM MEMORY
FOCUS YOUR ATTENTION
ON THE CENTRAL IDEAS
ORGANIZE WHAT YOU HEAR
SUMMARIZE THE MESSAGE IN A MORE EASILY RETAINED FORM
UNITE THE NEW WITH OLD
RELATE NEW INFORMATION TO WHAT YOU ALREADY KNOW
REPEAT
NAMES & KEY CONCEPTS TO YOURSELF
STAGE 4: EVALUATING
THINKING CRITICALLY ABOUT & JUDGING THE MESSAGE
CONSISTS OF JUDGING THE MESSAGES
EVALUATING CONSIDERATIONS
RESIST EVALUATION
UNTIL YOU FULLY UNDERSTAND THE SPEAKER'S POINT OF VIEW
DISTINGUISH FACTS FROM OPINIONS
PERSONAL INTERPRETATIONS BY THE SPEAKER
IDENTIFY ANY BIASES
SELF-INTERESTS
PREJUDICES
MAY LEAD THE SPEAKER TO SLANT UNFAIRLY WHAT IS SAID
RECOGNIZE FALLACIOUS FORMS OF "REASONING"
NAME-CALLING
IS APPLYING A FAVORABLE
UNFAVORABLE LABEL TO COLOUR YOUR PERCEPTION
TESTIMONIALS
USING POSITIVELY/NEGATIVELY SPOKE PERSON TO ENCOURAGE YOUR ACCEPTANT/REJECTION OF SOMETHING
BANDWAGON
YOU ARGUING THAT YOU SHOULD BELIEVE DO SOMETHING BECAUSE EVERYONE AS DOES.
STAGE 5: RESPONDING
ANSWERING/GIVING FEEDBACK TO THE SPEAKER
2 PHASES
YOU MAKE RESPONSES WHILE THE SPEAKER IS TALKING
SUPPORTIVE
BACK-CHANNELING CUES
"I SEE"
"YES"
"UH-HUH"
RESPONSES YOU MAKE AFTER THE SPEAKER HAS STOPPED TALKING
EXPRESSING EMPATHY
"I KNOW HOW YOU MUST FEEL"
ASKING FOR CLARIFICATION
"DO YOU MEAN THIS NEW HEALTH PLAN REPLACE THE OLD ONE?"
CHALLENGING
"I THINK YOUR EVIDENCE IS WEAK HERE?"
AGREEING
"YOU'RE ABSOLUTELY RIGHT ON THIS"
WAYS TO IMPROVE
SUPPORT THE SPEAKER WITH LISTENING CUES
TAKE RESPONSIBILITY FOR WHAT YOU SAY
USE I-STATEMENTS
AVOID ANONYMITY
RESIST RESPONDING TO THE SPEAKER'S FEELINGS BY TRYING TO SOLVE THEIR PROBLEMS
FOCUS ON THE OTHER PERSON
AVOID BEING A "THOUGHT-COMPLETER" LISTENER
THE STYLES OF EFFECTIVE LISTENING
EMPATHIC VS OBJECTIVE LISTENING
EMPATHIC LISTENING
LISTEN TO FEEL THE OTHER'S FEELINGS
FULLY UNDERSTAND THE OTHER'S MEANING
USUALLY THE PREFERRED MODE OF LISTENING
OBJECTIVE LISTENING
MEASURE SOMEONE'S FEELINGS AGAINST OBJECTIVE REALITY
ADJUSTING EMPATHIC & OBJECTIVE
PUNCTUATE FROM THE SPEAKER'S POINT OF VIEW
ENGAGE IN EQUAL, TWO-WAY CONVERSATION
SEEK TO UNDERSTAND BOTH THOUGHT & FEELING
AVOID "OFFENSIVE" LISTENING
STRIVE TO BE OBJECTIVE
NONJUDGEMENTAL VS CRITICAL LISTENING
NONJUDGEMENTAL LISTENING
LISTEN WITH AN OPEN MIND TOWARD UNDERSTANDING
CRITICAL LISTENING
LISTENING TO ANALYZE & EVALUATE MESSAGES
ADJUSTING NONJUDGEMENTAL & CRITICAL
KEEP AN OPEN MIND & AVOID PREJUDGING
AVOID FILTERING OUT & OVERSIMPLIFYING COMPLEX MESSAGES
RECOGNIZE YOUR OWN BIASES
WATCH FOR ASSIMILATION
AVOID SHARPENING
RECOGNIZE THE FALLACIES OF LANGUAGE
4 COMMON BARRIERS THAT CHALLENGE CRITICAL LISTENING
WEASEL WORDS
THOSE TERMS WHOSE MEANINGS ARE SLIPPERY & DIFFICULT TO PIN DOWN
EUPHEMISMS
MAKE THE NEGATIVE & UNPLEASANT APPEAR POSITIVE & APPEALING
JARGON
THE SPECIALIZED LANGUAGE OF A PROFESSIONAL CLASS
GOBBLEDYGOOK
OVERLY COMPLEX LANGUAGE THAT OVERWHELMS THAT LISTENER INSTEAD OF COMMUNICATING MEANING
SURFACE VS DEPTH LISTENING
SURFACE LISTENING
LISTENING TO THE LITERAL MEANING OF WORDS & SENTENCES
DEPTH LISTENING
LISTENING TO UNDERLYING MESSAGE ABOUT THE PERSON'S FEELINGS & NEEDS
REGULATING YOUR SURFACE & DEPTH LISTENING
FOCUS ON BOTH VERBAL & NONVERBAL MESSAGES
LISTEN FOR BOTH CONTENT & RELATIONAL MESSAGES
MAKE SPECIAL NOTE OF SELF-REFERENTIAL STATEMENTS
STATEMENTS REFERRING BACK TO SPEAKER
DON'T DISREGARD SURFACE / LITERAL MEANING
ACTIVE VS INACTIVE LISTENING
ACTIVE LISTENING
SENDING BACK TO SPEAKER WHAT YOU THINK HE/SHE MEANT IN BOTH CONTENT & FEELINGS
FUNCTIONS
CHECK YOU UNDERSTANDING OF WHAT SPEAKER SAID & MEANT
LET SPEAKER KNOW YOUR ACKNOWLEDGE & ACCEPT THEIR FEELINGS
HELP SPEAKER FURTHER EXPLORE THEIR THOUGHTS & FEELINGS
AVOID SOLUTION MESSAGES
ORDERING MESSAGES
WARNING & THREATENING MESSAGES
PREACHING & MORALIZING MESSAGES
ADVISING MESSAGES
TECHNIQUES
PARAPHRASE SPEAKER'S MEANING
EXPRESS UNDERSTANDING OF SPEAKER'S FEELINGS
ASK QUESTIONS
INACTIVE LISTENING
OPPOSITE FROM THE ACTIVE LISTENING
