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Building long-term success - Coggle Diagram
Building long-term success
The politics of business and management
Analysing the political context
Developing strategies
understanding main actors & interests
Identify how they influence progress towards your goals
stakeholder analysis
Level of interest
Power vs level of interest matrix
Power
Identifying and understanding stakeholders
Managing the political contex
t
Reading people and situations
Building alignment and alliances
Interpersonal skills
Strategic direction and scanning
Personal skills
The importance of quality
Cost of quality
appraisal costs
internal costs of defects
Prevention costs
External costs of defects
Quality assurance
Meets criteria expected from the customer
Avoiding quality issues
Quality management
looking for improvements rather than looking for errors
personal responsibility
Internal process
Customer-focused
Quality control
Fullfil the technical product or service requirements for quality
Focused on manufacturing/ delivery end
Crisis management
What is a crisis?
Low probability event
Vastly negative impact on organisation
Managing crisis and issues
Acknowledge the problem
focus on the process of investigation
Prevent further harm
Formulate a response
Evaluate benefits & costs of response vs customer relationships
Asses the incident
Adopt customers point of view
Implement the response
Women in media
Equality
Outdated stereotypes that maintain inequality between genders
Social values
Personal upbringings
Media representation
Stereotyped roles
Misrepresented/shown as victims
More likely to be referred to by age/appearance than their attributes