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Block 3: Building Long-Term Success - Coggle Diagram
Block 3: Building Long-Term Success
Political Context
Understanding
Societal Perspective
Consideration of politics of a country
Organisational Perspective
Consideration of the politics of an organisation
Analysing
Stakeholder Analysis
Power versus Interest Matrix
High Power & High Interest = High Priority
Low Power & Low Interest = Low Priority
Managing
Political Astuteness Framework
Reading people and situations
Building Alignment and Alliances
Interpersonal Skills
Strategic direction and scanning
Personal Skills
Quality
Quality Management - define in terms of customer needs
Cost of Quality
Appraisal costs
Internal costs of defects
Prevention costs
External costs of defects
Quality Assurance
Reactive approach to quality
Quality Control
Proactive approach to quality
Operational Risks
Hazards (Organisational)
Supply Chain
Technology
Health & Saftey
Impact of Hazard
What Operational areas are impacted
Likelihood of it happening
Estimated chance of hazard occurring
Managing Risk
Reduce the likelihood
Plan to recover
Reduce the impact
Crisis Management
Crises (Externally created) Issues (Internally created)
Brand Sabotage - Internal
Customer brand sabotage
Employee Brand Sabotage
Managing a crisis
4-Step Framework - Customer focused
Acknowledge the problem
Assess the incident
Formulate a response
Implement the response