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AISYAH NAJWA BT ABDUL JALIL 980305145128 UHB 2221 EFFECTIVE COMMUNICATION…
AISYAH NAJWA BT ABDUL JALIL 980305145128
UHB 2221 EFFECTIVE COMMUNICATION SKILLS
03: LOOKING FOR JOB
03.01: APPLICATION LETTER
03.02: CURRICULUM VITAE/RESUME
03.03: ATTENDING INTERVIEW
3.03: ATTENDING AN INTERVIEW
1) The purpose of an interview
The interview is a mutual exchange of information between an employer and you, as a candidate for a position. The primary objectives are to:
a) supplement resume information.
b) show that you understand your strengths and weaknesses and have a sense of direction.
c) enable the employer to evaluate your personality and attitudes in terms of the demands of the organization and the position.
d) allow you to gain information about the organization and the job that is not available through other sources.
e) give you and the employer an opportunity to discuss the desirability of further contact or an offer employment.
2) General tips at an interview
a) Write out things you want to say in your interview.
b) Think about some questions you might be asked and practice the answers.
c) Practice the interview with a friend or family member.
d) Get your friend or family member to put you on the spot by asking new questions.
e) The more you practice the easier it will be!
f) Use a speech reminder such as a sticker on a folder to remind you to use your treatment technique.
g) Consider what you will say if you do stutter.
3) How questions will be asked in an interview
In a job interview, you need to be prepared to answer different kinds of questions. Generally a skilful interviewer avoids asking questions demanding only Yes/No answers. In order to find out whether or not you fit the job well, the interviewer would like you to speak more so that he or she has more time to listen to and evaluate whar you say. To encourage you give a full answer, the interviewers commonly use the following expressions:
Could you tell mr about..?
I wonder if you could tell me..?
Would you mind telling me..?
I'd also like to know..?
*Do you happen to know..?
To promp you to speak more, these follow-up questions might also be asked:
Why do you think that?
Could you explain why you think that?
Can you give ma an example of that?
In what way exactly?
Please tell me more.
Are you sure mean that?
4) Examples of interview's questions and candidates answers.
Below are samples questions that may be asked in interviews. Possible answers are also provided.
QUESTIONS ASKED BY INTERVIEWER
-What are your hobbies?
-What sports do you play?
-What extra-curricular activities did you participate in when you were in the university?
-Are you satisfied with your academic perfomance in University?
-What relevant working experience do you have?
-Why do you want this job?
-What is your expected salary?
ANSWERS BY CANDIDATE
-Stamp collecting, reading.
-I enjoy playing.
-I was member of the English Club
-No, I feel I could have done better. Yes, I specialized in Multimedia Programmer and I can apply this knowldge to my job.
-I have 4 years working experience as a programmer with an ICT company in Cyberjaya.
-I am qualified for this job and I have always been interested in this area.
-I hope to be paid RM3,000.00. I would like to be paid RM2500.00
HOW TO COMMUNICATE EFFECTIVELY IN A JOB INTERVIEW.
1) Before the interview
a) Spend an hour ahead of time listing positive traits about your. Highlight some of these attributes in your interview.
b) Cpnduct a mock interview with a friend or business associate and evaluate your communication skills. If there are topics that your interviewer didn't fully understand, work on ways to make them clearer for your real interview.
c) Speak while looking in a mirror. Pay attention to any nervous habits, such as excessive hand movement, poor eye or awkward long pauses.
2) During the interview
a) Be a great listener. This will help you understand exactly what you are being asked and how you should answer.
b) Show poise at all times by taking your time before you answer.
c) Avoid long, run-on answers by asking for clarification if you don't understand a certain question.
d) Tell the truth. If your information in an interview is not consistent with your resume, you will not likely be offered a job. The easiest way to communicate effectively and truthfully is to emphasize your strong points.
3) After the interview: evaluate your perfomance
a) Confirm that your interviewer has received all the answers that he / she needs to know.
b) Ask a few questions of your own at the end of a job interview to show that you are just as interested in the position as the interviewr is in hiring you.
c) Leave your contact information so that potential employers can contact you if they have any follow-u questions.
4) Criteria to be good communicators
a) If you stutter, it can feel like it affects your communication on every level. But there is more to communication than just speech! Everyone can learn to be a better communicator by understanding more about good communciation skills.
b) Conversation work best when both people use good communication skills. To be a good communicator you should:
i. Look at people when you talk to them.
ii. Stand at an appropriate personal distance-not too close but not too far away.
iii. Speak clearly and slowly.
iv. Be aware of the situation you are in and use the appropriate language.
INTERVIEW TIPS:
1) Prepare
= Prepare a response so you are ready for the question ''What do you know about our company. Know the interviewer name and use it during the job interview. If you're not sure of the name, call and ask prior to the interview. Try to relate what you know about the company when answering questions.
2) Watch
= Take a look at interview tips videos, so you'll be sure to dazzle a potential employer and leave the right impression.
3) Get ready
= Make sure your interview attire is neat, tidy and appropriate for the type of firm you are interviewing with. Bring a nice portfolio with copies of your resume. Include a pen and paper for note taking.
4) Be on time
= Be on time for the interview. On time means five to ten minutes early. If need be, take some time to drive to the office ahead of time so you know exactly where you are going and how long it will take to get there.
5) Stay calm
= During the job interview try to relax and stay as calm possible. Take a moment to regroup. Maintain eye contact with the interviewer. Listen to the entire question before you answer and pay attention - you will be embarrassed if you forget the question!
6) Show what you know
= Try to relate what you know about the company when answering questions. When discussing your career accomplishments match them to what the company is looking for.
7) Follow up
= Always follow up with a thank you note reiterating your interest in the position. If you interview with multiple people send each one a thank you note.
03.01: APPLICATION LETTER
1) What is an application letter?
An application letter is a document sent with your resume to provide additional information on your skills and experince. It typically provides detailed information on why you are qualified for the job you are applying for. Effective application letters explain the reason for your interest in the specific organization and identify your most relevant skills or experience.
2) Types of application letter?
a) SOLICITIED APPLICATION
It responses to an advertisement (competition with other applicants)
b) UNSOCILITIED APPLICATION
It is sent to a company you wish to work for but you don't know if there's a a vacancy (less competition)
3) How to write an application letter?
a) GENERAL GUIDLINES
I. Start by attracting attention. You must mention the specific post you are applying for and the source of information.
ii. Describe your qualifictions. You must highlight your achievements and skills.
iii. Assure the employer that you are the person for the job but do not exaggerate.
iv. Conclude by requesting an interview. You must provide your contact details.
b) OTHER USEFUL GUIDELINES
i. Review job requirements and show your possession of the job.
ii. Refer to source of job information.
03.02 : CURRICULUM VITAE/RESUME
1) What is resume?
A resume or curriculum vitae (CV) is a personal summary of an applicant's:
a) Personal background
b) Education/trainning
c) Working experience
d) Skills
Basically, it is an outline of what you have to offer to your future employer.
2) Parts of a resume
a) Career objective
i. Write after your personal background.
ii. Clearly define a job goal.
iii. Give a general objective if you do not want to limit your job opportunities.
b) Personal data
i. Give your particulars.
c) Education
i. Start from the most recent education.
ii. Arrange in reverse chronological order.
iii. List names of school, college and university you've attended; dates of attendance and qualifications you've achieved.
iv. Leave some space include your extra-curricular activities / sports / workshops / seminars.
d) Working experince
i. Covers your previous working experience.
ii. Start from the most recent job.
iii. Arrange in reserve chronological order.
iv. Name of company and address; post held; dates of employment; brief explanation of responsibility.
v. Leave some spaces and include seminars / workshops / conferences that you've attended.
e) Persinal, skills and interest
i. Give a brief description of your personality.
ii. Indicate skills that you are good at..
iii. Mention a few of your interests.
f) Additional information
i. Indicate salary range (negotiable)
ii. Indicate availability to start work with the new employer.
g) References / referees
i. Optional unless requires; better to add to resume (position impression).
ii. People who are familliar with your character and working abikities.
iii. Preferable two referees: one form the academic side and one from the proffesional side.
iv. Able to give positive and objective comments or recommendations.
v. Recommendation letters: solicited and handed in with the resume or just before the interview.
3) Types of resume
a) Chronological resume
i. Organize job history in the reserve chorological.
ii. Employers prefer the chronological resume because it's easier to match skills with job requirements.
b) Functional resume
i. Employment history arranged by highlighting skills and accomplishments.
ii. Some employers dislike this format; difficult to match skills with job requirements.
