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BLOCK 3: BUILDING LONG-TERM SUCCESS, image, image, image, image, image,…
BLOCK 3:
BUILDING LONG-TERM SUCCESS
Politics of Business and management
Political astuteness framework
.
Personal skills
Interpersonal skills
Reading people and situations
Building alignment and alliances
Strategic direction and scanning
Stakeholder Analysis
Power vs Interest Matrix
Political Context
Institutions
Values
Interests and power
Employement Relations
Empowerment Era
.
Employee inclusion
Employee participation
Flexible working
Redesigning work
Motivation
Staff development
Reduced Unions
Employee rights
Managing Crisis
Tybout and Roehm (2009)
Griffin (2008) 10 Recommendations
.
4 Step framework for managing crises
Assess
Acknowledge
Formulate
Implement
Operational Risk
Risk Terminology
.
Hazard
Likelihood
Risk
Impact
.
Operational resilience
Operational risk assessment
Risk mitigating strategies
Manage Risk
.
Recover
Reduce likelihood
Reduce impact
Relationship Marketing
Internal Marketing
Reputation
Brand
Employees
Customers
.
Customer loyalty
Service-dominant logic
Customer satisfaction
Customer retention
Cost effective
Repeat sales
Building Relations
.
Orientation
Commitment
Trust
Dependence
Types of relationships
.
Seller-maintained
Buyer-maintained
Bilatera
Value
Accounting for values
.
Shareholder value
Measuring issues
Creating shared value
Creating Value
Organisation and Value
Innovation value chain
Innovation
Time and Innovation
.
Short Term: Extension of current product
Medium Term: Recreation of a product
Long Term: New approach of doing things or a brand new product
Cycles of Innovation
Virtuous circles
Vicious circles
Business Cycles
.
Market economy
Long waves of economics
Product life cycle
Leadership
Motivational Theories
Herzbergs two factor theory of motivation
Maslows hierarchy of needs
Management
.
Management
Planning
Structuring
Problem solving
Budgeting
Processes
Quality and Improvment
Quality assurance (QA)
Quality control (QC)
Six sigma
Quality Control Tools
.
Histogram
Control Chart
Scatter Diagram
Pareto Chart
Checklist
Cause and Effect Diagram
Stratification
Gaps model
