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Building long-term success - Coggle Diagram
Building long-term success
Employee relations
Economic analysis
Macro
Legal perspective
Micro
Empowerment
Employee inclusion
Employee 'voice'
Employee participations
empowerment
Human Resource Management
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Negotiations
Bargaining
Grievance handling
Group problem solving
between managers
Operational risk
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Risk management
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Risk assessments
Risk matrix
Risk mitigation strategies (Ericsson)
Reduce
Impact
Likelihood
Recover
Supply failures
Failure within operation
Design failures
Customer failures
Evironmental disruption
Importance-peformance matrix (Slack, 1994)
Quality Improvement
Quality Assurance
Kaizen
Quality Control
Seven key tools
Scatter diagram
Checklist
Pareto Chart
Control Chart
Stratification
Histogram
Cause-effect diagram
Quality systems
ISO9000
EFQM Exellence Model
Quality gaps model
Marketing
Measuring success
Distribution/availability
Market share
Awareness
Sales
Profit
Customer satisfaction
Gross margin
Number of new products
Relative price
customer dissastisfaction
Brand equity
Customer equity
Relationship marketing
Cost effective
Customer loyalty
Types of relationships
(Dwyer et al 1987, p. 15)
Buyer-maintained
Bilateral
Seller-maintained
(Gummesson, 1994; 2008)
Special market
Mega
Classic market
Nano
Loyalty ladder
Crisis management
Damage to brand caused by unexpected events
Brand sabotage
employee
consumer
Tybout and Roehm's (2009) four step framework for reponding to crisis
Griffin's (2008) top ten recommendations
Internal marketing
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Leadership
Motivational theories
Herzberg's two factor theory of motivation
Presence of motivation
Abscence of hygiene
Maslow's hierarchy of needs
Belonging
Esteem
Safety and security
Self actualisation
Physiological
Management
Planning for success
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Medium term
Relaunch or recreate product or service
Long term
Introduction of new products or services
Short term
Extention of existing products or services
Innovation
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Business cycle
Product life cycle
Technology
Politics
Analysis
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Stakeholder analysis
Power versus interest matrix (Johnson et al (2008, p.156)
Hartley and Fletcher's political astuteness framework (2013, p. 8)
