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Building long-term success - Coggle Diagram
Building long-term success
The politics of business and management
Understanding the political context
Analysing the political context
Stakeholder analysis
Power vs. interest matrix
Managing the political context
Political astuteness framework
Personal skills
Interpersonal skills
Reading people and situations
Building alignment and alliances
Strategic direction and scanning
Employment relations
Understanding employment relations
Economic perspective
Legal perspective
Regulation perspective
Employee involvement
Empowerment
Enriched job design
Change management
Negotiations
between managers
grievance handling
bargaining
group problem solving
Employee inclusion and Employee participation
The importance of quality
Quality management
Quality assurancee
Quality control
Cost of quality
prevention costs
appraisal costs
internal costs of defects
external costs of defects
Key tools to controlling quality
Histogram
Control chart
Scatter diagram
Pareto chart
Checklist
Cause and effect diagram
Stratification
Perceptions-based quality models
The quality gaps model
Improving performance
The importance-performance matrix
1 - Judge the importance of performance measures to customers
2 - Judge the performance against competitors
3 - Match performance against characteristics
4 - Develop improvement plans
Operational risk
Hazards
Supply chain
Human capital
Technology
Customers
Organisational
Impact
Organisational objectives
Financial
Public relations
Environmental
Safety
Likelihood
General impression
Percentage chance of occurrence
Complexity of process
Industry history of occurrences
Degree of control over factors
Managing risk
Reduce the impact
Reduce the likelihood
Recover from the event
Marketing in the long-term
Relationship marketing
Customer value and satisfaction
Commitment, trust, customer orientation and communication
Customer loyalty
Service-dominant logic
service-for-service exchange
value co-created by both parties to an exchange
Types of relationships
Classic market relationships
Special market relationships
Mega relationships
Nano relationships
Relationship phases
awareness
exploration
expansion
commitment
dissolution
psychological indicators
behavioural indicators
economic indicators
Business-to-business relationships
Dynamic relationship states
Transactional
Transitional
Communal
Damaged
Exploration
Endowment
Neglect
Betrayal
Recovery
Internal marketing
Four levels of internal communication
Line management communication
Internal team peer communication
Internal project peer communication
Internal corporate communication
Unfair customers
Verbal abusers
Blamers
Rule breakers
Rule makers
Opportunists
Returnaholics
Types of employees
Brand champions
Brand agnostics
Brand cynics
Brand saboteurs
Measuring success
Profit/Profitability
Sales
Gross margin
Awareness
Market share
Number of new products
Relative price
Customer dissatisfaction
Customer satisfaction
Distribution/availability
Brand equity
Customer equity
Crisis management
Externally generated crises
Internally generated issues (brand sabotage)
Consumer brand saboteurs
Employee brand saboteurs
Tybout and Roehm
Griffin
Leadership and management
Differentiate in
Thinking process
Goal setting
Employee relations
Operation
Governance
Leadership
as person
as result
as position
as purpose
as process
Followership
Strategic leadership