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SWOT - Coggle Diagram
SWOT
Opportunities
Can influence customs authorities before new APIs are developed
A minority of countries have developed a digital stamping API
Can offer rules engine and landside validation capabilities to Authorities
Can assist authorities with fraud risk managment
Can facilitate a customs fee structure to encourage self-validation by tourist
Customs authorities budgets will be reduced :check: 4
Can enable fraud management at merchant level
Fraud management through credit card authorisation :check: 4
Integration with immigration
Pre-validation on stamp refund - touchpoint at city centre location :check: 4
Mobile validation (app)
Sharing of data EU regulation - could be a mediator :check: 4
Weaknesses
Divergant development for each country (separate implementation per country) :check: 1
Lack of documentation of existing systems :check: 2
Rushed initial development for existing countries with development items still outstanding :check: 1
Complexity in the main systems production environment :check: 3
Slow pace of delivery :check: 1
Duplication of systems in terms of function :check: 1
'Us too' product development/lack of innovation :check: 5
Lack of data from Production Systems :check: 2
No post-mortems of product decisions :check: 2
Existing customisation in main production environment :check: 1
Threats
Cost Reductions across the organisation
Changes in underlying technology
Addition of PTF system
New EU regulations
Differing APIs with new countries coming online
Customs authorities that have partnered with other tax-free providers
Changing country rules
Self-validation may expose fraud vectors
Competitors develop faster
Country managers/Local sales undermining product road map
Strengths
Broad Global Tax-Free Footprint :check: 4
Experience/Lessons Learned on Existing Digital Validation Countries :check: 4
Relationships built with customs authorities :check: 4
Experience with acting as customs in UAE :check: 4
Re-factor of some country registrations already commenced :check: 1