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Chapter 8: Improving Productivity and Employee Commitment - Coggle Diagram
Chapter 8: Improving Productivity and Employee Commitment
SUGGESTIONS SCHEMES
A suggestions scheme is a means for channelling workers' ideas on how to improve work process.
the suggestion scheme process
Worker writes down idea
Worker submits ideas
Idea is evaluated
Worker is informed of outcome
PRODUCTIVITY
to improve productivity, organizations try to do more with less
may maintain the quantity of input, yet increase the output
may reduce the input and yet be able to increase output
QUALITY CONTROL CIRCLES
a quality control circle is a group of workers who meet regularly in order to identify, analyse and solve work related problems.
meet an oral presentation of their solution to the management
QCCs consist of 5- 15 volunteers from the same department/section/unit
TOTAL QUALITY MANAGEMENT
"The objective of Total Quality is to create an organization where everyone is working to make that organization the best in its field"
5S : Seiri, Seiso, Shitsuke,Seiton and Seiketsu
Benchmarking
ISO Certification
ENCOURAGING COMMITMENT
want their organization to succeed
want to help their organization succed
take initiative, to ensure the success of their organization
Survey related to satisfaction
their jobs
the supervision they receive
their understanding of the company's vision and mission
CAREER MANAGEMENT
a career may be a series of promotions within an organization
a career may be a series of jobs, each at a higher level, in a variety of organization
Career Management Issues
sucession planing
glass ceiling
management of expatriates
talent management